BTEC Level 2 Diploma in Professional Competence for IT and Telecoms Professionals

About the course

This qualification is recognised by civilian employers in the telecoms industry. It proves your ability to perform various telecoms-related activities including system security, managing software development and using basic IT applications.

This qualification is also available as an apprenticeship for anyone in the RA who is pursuing the GCS trade route or completing GCS Level 2 Op Ac course.


You will complete the following units:
  • Health and Safety in ICT
  • Develop Own Effectiveness and Professionalism
  • Communicating in the IT industry
  • IT Fault Diagnosis and Remedy
  • Computer Systems
  • Customer Care
  • Interpersonal and Written Communication
  • Working with ICT Hardware and Equipment
  • Security of ICT Systems
  • ICT System Operation
  • Technical Advice and Guidance
  • Testing ICT Systems
To gain the full apprenticeship members of the RA will also complete the following:
  • BTEC Level 2 Diploma in ICT Systems and Principles
  • Level 1 Functional Skills in maths, English and ICT

How long is the course

Minimum of one year.


Free to RA personnel if eligible for the apprenticeship, otherwise £240 for RA personnel (or £65 with SLC). £300 for non RA personnel (or £125 with SLC).


Most of the assessment will happen in your workplace, with the addition of some tests for Functional Skills (if required). You will complete a portfolio of evidence, under the guidance of an assessor in your unit, and your progress will be reviewed regularly with achievable targets set to ensure you complete the qualification on time.

Where do I study?

In your unit. The qualification is offered on Level 2 ACS and Op Ac courses. Should you wish to join the apprenticeship at a later date, please speak to your regimental Personal Development Advisor.

What's next?

BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals (this can be taken as a standalone or for members of the RA, taken along with additional units to gain the full advanced apprenticeship)
BTEC Level 3 Diploma in ICT Systems and Principles

Other details

This qualification is also available to RA Reservists.


If you’re in the RA speak to your PD Advisor for details, otherwise call the Telecoms Programme Manager on 01980 845732/94322 5732.